Backlog management

Give aging cases a clear next step.

Make overdue work visible, organize priorities, and connect every case to an accountable owner. Move from a scattered backlog to a shared plan.

Request a Demo

Backlog management

Give aging cases a clear next step.

Make overdue work visible, organize priorities, and connect every case to an accountable owner. Move from a scattered backlog to a shared plan.

Request a Demo

Backlog management

Give aging cases a clear next step.

Make overdue work visible, organize priorities, and connect every case to an accountable owner. Move from a scattered backlog to a shared plan.

Request a Demo

Make the next step clear

Turn a backlog into a plan of action.

CivicUnison helps agencies bring aging cases into focus, identify bottlenecks, assign clear ownership, and prioritize overdue work. Give your team a shared view of what needs to happen next.

Request a Demo

Needs attention

Overdue

Kitchen plumbing leak

Housing · Assigned to Jordan Smith

2 days overdue

Indoor air concern

Public Health · Assigned to Morgan Lopez

1 day overdue

Illustrative cases. Not real agency data or performance results.

Make the next step—and progress—visible.

Organize aging cases

Bring older records into a consistent queue with useful status and due-date context.

Organize aging cases

Bring older records into a consistent queue with useful status and due-date context.

Identify bottlenecks

Review case stages and ownership to understand where work may be waiting.

Identify bottlenecks

Review case stages and ownership to understand where work may be waiting.

Assign ownership

Give staff a shared understanding of who is responsible for follow-up.

Assign ownership

Give staff a shared understanding of who is responsible for follow-up.

Prioritize overdue work

Bring time-sensitive cases to the front of the conversation and track the next action.

Prioritize overdue work

Bring time-sensitive cases to the front of the conversation and track the next action.

Your next step forward

See CivicUnison in Action

Explore how a more organized workspace can help your agency move cases forward and better serve your community.

Request a Demo

Your next step forward

See CivicUnison in Action

Explore how a more organized workspace can help your agency move cases forward and better serve your community.

Request a Demo

Your next step forward

See CivicUnison in Action

Explore how a more organized workspace can help your agency move cases forward and better serve your community.

Request a Demo